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The accreditation survey process begins with an on-site survey that assesses compliance with Joint Commission standards. Surveys are conducted by specially trained professionals who have experience in the hospital setting. This experience helps them understand the day-to-day issues that confront providers and the surveyor and the survey team share their expertise on how organizations can resolve them.

On-site surveys involve:

• Tracing the patient’s experience, which involves observing services provided by various caregivers within the organization, as well as hand-offs between them
• On-site observations and interviews
• Assessment of the physical facility
• Review of documents provided by the organization